Retailers order more using hand-held scanner

Palmer and Harvey, says more 3,400 independent retail customers are now using the pocket-sized, hand-held scanner it launched in December last year.

Richard Hayhoe, marketing director at Palmer and Harvey, said. “The barcode scanner has gone down a storm, particularly with customers who might not have EPOS data and relied on brochures. We’ve heard that some customers used to spend up to seven hours a week going through brochures and placing their orders, now many retailers are saying they’re completing their ordering in around 10 minutes.”

He added that the scanner is so easy to use retailers are ordering more. “We’re seeing online customers spending 29% more than offline customers,” he said. “Online customers have been especially keen to take advantage of promotions.”

The device can be used to scan the barcodes of products that need reordering, and stores up to 1500 barcodes at any one time. Product barcodes can be uploaded by plugging the scanner into a computer, via a USB cable provided with the scanner. Product information then appears on screen, including images and price deals. Using the Palmer and Harvey website, the respective products can then be ordered, or saved for future ordering. Online ordering can be done any day, anytime, from any internet-connected computer.

Products can be found by entering the product barcode, name, or code into the search box. The relevant products are then listed, along with images and prices. Quantities can then be altered, and products added to the shopping list for order. The website can also store shopping lists and previous orders to allow the easy repeat ordering of stock.

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