West Country delivered wholesaler MJ Baker Foodservice has reported turnover for 2011 of £20.53m, up from £18.41m the previous year. Net profit increased to £2m compared with £1.5m the previous year.
Managing director Malcolm Baker said: “With The Grocer having produced its Top 30 report showing generally poor performance for the sector, I think our performance is quite exceptional. One of the main reasons for our success is our improved service standards which we measure daily.”
“Customers know they will be able buy some things more cheaply elsewhere, but they come to us because of the reliable service we provide.”
He said that a customer service manager monitored a number of issues on a daily basis and overall in 2011 credit notes were at 4.35% compared with total invoices. When it came to credit note value against sales the figure was just 1.18% and the service level to customers was 99.43%.
MJ Baker Foodservice also prides itself on stock availability. Baker said the company held four and half weeks stock so even if there was an issue over a supplier’s deliveries there was usually time to pick it up and resolve it before it became a problem. Stock service levels were 99.74% last year and the Natops (not available at the time of picking) value for the whole of 2011 totalled just £6,690 or 0.03% of sales.