To provide its retailers with essential retail support to drive up sales and better serve the needs of its customers, Landmark’s Lifestyle Express is launching its own retail learning academy, the Lifestyle Learning Academy with Bolt Learning in June
The online learning platform, which is a bespoke offering created by Bolt Learning for Lifestyle Express, comes after research showed that one in five symbol retailers admitted that they do not carry out induction training for new starters, and one in three retailers considered training to be a significant challenge in their business.
The online learning can be accessed anytime, anywhere and on any device, and at a pace which suits the learner, and is available for all Lifestyle Express retailers free of charge. Retailers and their staff can complete elements before they start their role or while on a break, minimising time taken off the shop floor. The system allows retailers to allocate and track staff training and progress; an ‘online filing cabinet’ to record training completed and prove compliance. Modules initially include age-related sales, basic health and safety, customer service and the importance of Core Range.
“People are the greatest assets that our stores have,” said Stuart Johnson, retail controller, Landmark Wholesale. “The Lifestyle Learning Academy will allow all of our retailers and their staff to access a range of essential training modules which will enable them to help maintain compliance and grow sales. We know that retailers struggle to find the time to train their staff and online training tackles those issues. Bite-sized and fun to complete, the modules are available online at any time. I believe that The Lifestyle Learning Academy offers us a great opportunity to improve our staff skillset which will ultimately lead to our stores serving the needs of our customers even better.”
“The training offered via the Lifestyle Academy will give retailers a distinct advantage in an increasingly competitive retail environment,” said Tom Fender, director, Bolt Learning. “If shoppers are the most important people in the retail industry, then the people who look after them should be a firm second. Not only will this save Lifestyle Express retailers time, money and the administrative headache associated with training, but by upskilling staff they can ultimately deliver a better service to the shopper, and that can only have a positive impact on sales.”
The Lifestyle Learning Academy will go live in June (retailer feedback will be available shortly).