James Hall hits centralised store replenishment milestone

Preston-based James Hall & Co, the Northern England Spar wholesaler, has added the 50th independently-owned store to its centralised store replenishment (CSR) system.

The CSR system, which is now used by more than 200 of its owned and partner stores, utilises each outlet’s sales and stock levels to generate an accurate forecast and a suggested order.

CSR monitors and manages the overall stock holding to ensure that the minimum amount of stock is held, while maximising product availability.

The latest store to go live on the system is owned by M & L Richardson & Sons, a family-run company, which operates seven Spar shops across Cumbria. Its Spar Low Row Service Station was the 50th store to go live on CSR.

James Hall & Co started trialling the CSR system in its company-owned stores in November 2007, independent retailers were invited to join in 2016, with more in the pipeline.

Martyn Richardson, the owner of the 50th store, said: “CSR helps us in many ways. It cuts out human errors and makes ordering more efficient. It also keeps our stock levels down which make it easier to work stock and helps cash flow. It also provides useful reports and information to help review slow-sellers.

“At Low Row we have noticed an immediate improvement in availability and optimised stock holding. We also appreciate the support and knowledge of the ordering team at James Hall who help us with each order. It seems like a no-brainer, all retailers could benefit from CSR.”

John Walmsley, retail systems advisor at James Hall added: “We saw around a 1% like-for-like sales increase in the stores on CSR by maximising availability, whilst also minimising our overall stock holding. CSR was adjusted to suit independent retailers and was trialled in 2012.”

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