How often are we ‘in stock’, yet the goods are not available at the point of sale? Product is easily lost on the high racks so we must improve our replenishment systems. Suppliers must also keep their delivery promises if we are to stay in control of the situation.

The news of Smarties production moving to Germany is another sad day for the people of York, particularly since jobs will be lost. As if losing the Rowntrees name from some of the finest chocolate confectionery brands in the world wasn’t bad enough!

Trick and treat? Halloween represents a small but useful business opportunity and we have put together a scary programme for October. We have also prepared special activity for Diwali, the Hindu and Sikh Festival of Lights, working around our Christmas displays. Seldom has the cash and carry looked more colourful.

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