Bad supplier practices still too common

A survey published this month claims to show that businesses in the UK retail and sales sector are being let down by bad supplier practices.

When asked what they found most frustrating about suppliers, 49% of businesses operating in retail and sales replied that a “hard sell” approach was top of the list. Other irritants included “not providing a quote as promised” (46%) and “not turning up for an agreed appointment”(42%).

The survey claims to have unearthed a raft of bad business practices and unacceptable errors. Said  Craig Brown, managing director of Signs Express, which commissioned the research: “We first carried out this survey in 2011 and were expecting that lessons would have been learned from the economic downturn. In fact, we’ve been unable to identify any significant changes in supplier practices from the data our survey has revealed: it seems that poor supplier practices are still causing problems for those in the retail and sales sector.

Added Brown: “Even though the UK has officially come out of recession, today’s business world is facing many challenges, so it’s surprising that many suppliers are still behaving in a way that is unprofessional, unhelpful and that clearly alienates the very businesses that they need to attract. Retail and sales is one of the sectors that is poised for recovery, so suppliers need to stop letting down businesses if the economy is to get back on its feet.

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