Pedigree calls the shots with new voice-controlled system

Pet products wholesaler, Pedigree Wholesale, is rolling out a voice operated wholesale management system to improve efficiency.

The Nottingham-based wholesaler with a turnover of around £48m, initially used the Accord system from wholesaling supply chain specialists BCP at its main distribution centre in Nottingham. However, it has now rolled it out to all five depots after marked improvements in picking efficiency. The technology means Pedigree’s warehousing has moved from a manual, paper-based operation to real time voice-control. Goods in are now scanned and the voice system used to ensure all stock information on the system is accurate and any discrepancies addressed immediately, the same technology then monitors through to dispatch across Pedigree’s 9000 skus and 250 orders a day.

Pedigree says picking rates have improved by up to 20% depending on the type of goods picked. Accuracy is now at 99.9%.  Chris Laud, Pedigree financial director said: “The whole warehouse just works so much more efficiently.  Pickers can quite literally start picking as the order comes in because picking instructions are generated at the relevant depot as soon as the order is placed.”  Moreover, not only are orders more accurate but damage minimised as pickers can now pick and pallet by weight so that heavier items don’t damage more fragile ones and pallets are more stable. Less obvious benefits have arisen in terms of faster training of new staff and flexibility to move staff around departments as product knowledge is no longer needed.”

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