Palmer and Harvey, the UK’s leading delivered wholesaler, is aiming to make big savings with a new “electronic proof of delivery” (ePOD) and back office software system.
The software, called TranSend, is authored by UK-based VSc Solutions and provides managers with a single view of all delivery and tracking data in a graphical format and full drill-down to every detail for routes, vehicles and customer deliveries.
P amp;H drivers use the personal digital assistant (PDA) system for individual job instructions, to record deliveries (including any exceptions), to scan sandwich collections and to record delivery assets – all using rugged Motorola mobile computing devices. The PDA also incorporates a panic button facility for added driver security when handling valuable stock items.
P amp;H believes the high levels of visibility, with multi-level access points has already had a direct positive impact on driver performance and route compliance with a 5-10% improvement in planned vs. actual mileage.
The wholesaler says it will set up tolerances for driver performance, such as 10% more mileage than planned, which it hopes will drive further efficiencies and cost reductions estimated in the region of £100,000-plus per annum.
Richard Slater, Logistics and Development Director at P amp;H, said: “We’re on the roads delivering to over 50,000 customers a week. As Britain has one of the busiest and most congested road networks in the world, issues arise regularly and have a knock on affect on delivery schedules. With TranSend ePOD and the Executive Dashboard we are already seeing the benefits in operational efficiencies and cost savings to our business. By having real-time information visible at each depot and at head office, we are immediately alerted to any potential issues and able to respond quickly.
“The system has been designed using our performance measures so we can run our delivery network more efficiently. This means that we can focus on developing our value-add service to customers and potential customers.”