Henderson Group installs new system in forecourts

The Northern Ireland-based Spar and Vivo wholesaler Henderson Group has almost completed the roll-out of a new computer system for its Spar forecourt stores.

Specially designed to meet the needs of independent and symbol group forecourt retailers, Hydraccord is a solution jointly developed by BCP and HTEC and combines BCP’s back office system with HTEC’s POS fuel system.

The solution has been rolled out to more than 30 forecourt c-stores across Northern Ireland, helping retailers to optimise customer service and maximise revenue from their forecourt c-stores.

Recent enhancements to the system include an E-top-up (ETU) voucher scheme and outdoor payment terminals (OPT).
The new ETU voucher scheme gives forecourt operators access to additional turnover by printing a top-up code on the till receipt rather than by using a separate top-up terminal, thereby minimising paperwork and freeing merchandising space.

The introduction of OPTs will allow customers to pay at the pump rather than in the store. Henderson plans to use this to introduce an express fuelling lane close to the road which, it believes, will further build customer loyalty as well as increasing capacity at sites.

The solution has rolled out at a rate of around two stores a month over the past two years with all but two of the Henderson’ forecourt sites currently running the system. Neil Granleese, retail technologies manager at Henderson Group, explained:

“BCP and HTEC gave us a comprehensive, flexible solution suitable for both our company-owned and independent stores.

“The rollout of the system has gone extremely smoothly and according to plan. For our own stores, the generic back office across wet (forecourt) and dry (non-forecourt) stores with standard menus, reporting options and so on has simplified operation and management control, and developments like OPT and ETU will make the system increasingly attractive to independent stores.”

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