BCP’s solution in Accord with Dales’ requirements

Frozen food distributor and cash and carry operator Dales is investing in an Accord distribution system from supply chain solutions specialist Business Computer Projects (BCP), to handle all aspects of its business.

Founded in 1957, Dales is a family controlled Features > Business, based in Liverpool and Leeds. The Liverpool Features > Business, where the head office, sales office, cash and carry and main cold store are located, specialises in the sale and distribution of seafoods throughout the UK.

With a stock holding at any time of 2,500 pallets of frozen foods, Dales is able to pallet pick mixed products in-house for its customers.

The Leeds branch houses the headquarters, telesales office and cold store for Dales Food Service. From Leeds the company services restaurants, takeaways, cafés and other catering businesses within a 100-mile radius of the city.

All deliveries, from both the Liverpool and Leeds depots, are carried out by Dales’ own fleet of purpose-built refrigerated vehicles.

Dales’ investment covers BCP’s complete Accord solution, including purchasing, sales order management, stock control, telesales and financial accounting.

There will be a phased implementation during 2005 with installation of the cash and carry system in Liverpool being the first phase. The company is expanding rapidly and will ultimately have a 30-user system, once Accord is installed across all sites.
Key to securing the contract, according to Dales, was the functionality available within Accord, together with BCP’s knowledge and experience of the market sector.

Gwynn Lewis, company accountant at Dales, explained: “We had outgrown our old system which offered only limited functionality. Accord is very comprehensive and able to handle all aspects of our business – cash and carry, delivered and foodservice. We are confident it will help us to improve our performance and customer service and grow our business.”

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