Blakemore Retail has for the first time won an Investors in People Bronze award.
IIP is a nationally recognised quality standard that Blakemore Retail has held since 2002. In order to retain the standard the company is independently assessed each year.
The assessment process looks for continuous improvement in the way that the business communicates with, trains and develops its staff, and prepares for future challenges.
As part of Blakemore Retail’s assessment process, more than 230 colleagues were interviewed, including people from all areas and locations within the company.
Investors in People practitioner Kathryn Shepherd said: “The feedback from people during the review was fantastically positive, given all that has been experienced in the last couple of years. There are areas of inconsistency across the Features > Business, but the implementation of The Blakemore Way has been hugely successful and has supported Blakemore Retail in the achievement of bronze accreditation.
“This is all the more notable due to the large number of employees spread over such a large number of sites. It is testament to the commitment of the company and its managers in delivering The Blakemore Way.”
In addition to highlighting the company’s strengths and achievements, the assessment also pointed out areas for development. Blakemore Retail’s senior team has already started analysing the data collated during the assessment to find practical ways to improve communication across the business and any inconsistencies in management style. A series of management meetings have been planned for June when possible improvements will be looked at.
Blakemore Retail’s training and development manager, Kerry Hunt, said: “This is an outstanding achievement given all that the company has undergone in the past two years. I would like to thank everyone who took part and helped to make this assessment a success.”