Bidvest 3663 has launched a “live quote” system giving online customers the same opportunities to negotiate a bespoke price as those ordering via the wholesaler’s telesales team.
It says its SmartQuote service “brings consistency to the ordering experience” and ensures customers have access to the same prices, offers and loyalty discounts across all platforms.
Nicholas Weber, head of e-commerce said: “We wanted to offer all our customers the same benefits, whether they choose to order over the phone or online, and are extremely pleased that we can now do this. Customers can order 24/7 in a way that suits them, knowing that they are getting the best price available to them. SmartQuote is just another service demonstrating our commitment to making our customers’ lives easier.”
SmartQuote allows customers to get a quote for selected products based on the quantity of cases they want to buy, and how long they want to commit to that price for. In principle, the more they want to buy and the longer they can commit to that price, the cheaper the products will be. Traditionally, such pricing arrangements were only available by speaking directly with a member of the sales team. The SmartQuote service also takes into account other factors, such as how often these items are purchased and how long the customer has partnered with Bidvest 3663.
Additional to SmartQuote there are two more additions to Bidvest 3663’s online services; customers can now access statements and invoices online through the new “My Documents” service, accessible through a link from the homepage.
Online order tracking is also available for customers giving them the option to track their orders from the minute it is received by Bidvest 3663 through to its departure from the depot on the delivery vehicle.